Nicole Dillon Goldberg, PhD, is a scholar-practitioner whose work focuses on leadership, organizational change, and the adoption of artificial intelligence in the workplace. Her research explores how leaders shape culture, trust, and capability during technology-driven transformation, and she brings experience from senior corporate roles into her teaching and applied research practice.
Nicole Dillon Goldberg, PhD, brings more than two decades of senior leadership experience across diverse organizational environments in the technology sector. At Apple, she led large-scale, global service and transformation initiatives that strengthened customer experience, advanced operational capability, and helped shape the strategic direction of the Apple partner service ecosystem during periods of rapid growth and innovation.
Earlier in her career at Avaya, a large, enterprise-scale telecommunications organization, Nicole led a nationwide service organization comprising engineers, technicians, and program and project leaders serving many of the largest Fortune 500 companies.
This breadth of experience — spanning fast-moving innovation cultures and complex, systems-driven operating environments — equips her with a nuanced, practice-grounded understanding of how leadership, culture, and organizational design drive performance and the success of mission-critical transformation.
Nicole Dillon Goldberg, PhD, teaches undergraduate and MBA courses in leadership, organizational behavior, and technology-enabled transformation, with a focus on the responsible adoption of artificial intelligence in the workplace. Her teaching philosophy emphasizes inclusive, reflective, and practice-centered learning, where students actively connect scholarship to real organizational challenges and develop the confidence and capability to lead through change.
Nicole designs courses that integrate active learning, case inquiry, and collaborative problem-solving, supporting students in building ethical awareness, critical thinking, and adaptive leadership skills in both undergraduate and graduate learning environments.
Nicole’s research examines the intersection of leadership, organizational change, and AI adoption, with particular focus on how leaders and organizations respond to uncertainty during technology-driven transformation. Her work explores concepts such as threat rigidity, psychological safety, and capability building, and how these dynamics determine whether AI initiatives become symbolic and performative or translate into meaningful organizational impact. She is committed to advancing research that bridges academic insight and managerial practice, supporting leaders in building trust-based, adaptive, and learning-oriented environments during periods of technological change.
ndgoldberg@mac.com CV available upon request
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